Every plan includes the full ticket portal for your team and your customers, plus internal team chat. Premium adds live chat with your customers, reporting, custom branding, priority support and AI powered suggestions.
Standard Support
Everything you need to run support the right way.
Premium Support
For teams who need an answer right now.
| Feature | Standard | Premium |
|---|---|---|
| Ticket portal & queues | ✓ | ✓ |
| Customer self-service | ✓ | ✓ |
| Company knowledge base | ✓ | ✓ |
| Email notifications | ✓ | ✓ |
| Email-to-ticket & replies | ✓ | ✓ |
| Internal team chat | ✓ | ✓ |
| Live chat with customers | — | ✓ |
| Custom Branding | — | ✓ |
| Priority Support | — | ✓ |
| AI powered suggestions | — | ✓ |
| Reports | — | ✓ |
Yes, you can move between Standard and Premium at any time; nothing about your tickets or history changes.
No, both plans include unlimited tickets, companies, and team members.
Reach out through the contact page and we'll get your account created and your first admin login sent over.