Everything a tech needs, in one view.
The full conversation, company context, device info, and ticket history sit right alongside the reply box, no digging through tabs to piece together what's going on. AI Suggestions Premium can pull in patterns from that company's past closed tickets to help a tech get to the fix faster.
A knowledge base for every company you support.
Company notes, credentials, VPN and network info, documents, devices, and more, all organized per company so a tech never has to go digging for context. The view shown here is Customer Satisfaction results, a Premium feature, just one of many tabs available for each company.
Know how your team is actually doing.
PremiumTicket volume over time, average first response, tickets by company, and a per-tech breakdown of what's closed, what's open, and how fast, filterable by date range, no spreadsheet required.
A clean portal your customers will actually use.
Every ticket, every reply, all in one place, no email chains, no confusion about what's still open. Customers can submit a ticket, reply, and track status without ever needing to know how the sausage is made on your end.
When it's urgent, live chat.
PremiumSometimes a ticket can wait, sometimes it can't. Premium customers can start a live chat straight from their portal and get connected with your team in real time, for the moments a reply-and-wait workflow just isn't fast enough.
