Korvna replaces the spreadsheet and sticky-note version of IT support with one clean, simple system, smart ticket queues, easy two-way communication with your customers, and a real asset inventory for every client you manage. No bloat, no overcomplicated setup, just what a support team actually needs.
No credit card to talk to us. Just tell us about your team.
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No bloated menus or week-long onboarding. If you can use a text message app, you can use Korvna.
Every computer, printer, license, and login for every client, tracked in one place, not scattered across spreadsheets.
One thread per ticket, always visible to your customer, no more digging through email chains to find the last reply.
Korvna is designed around how support teams actually work: a three-tier queue that escalates on its own, a real customer portal, and a company knowledge base that keeps every client's details in one place instead of scattered across spreadsheets and sticky notes.
Tier 1 → Tier 2 → Tier 3 escalation, with unassigned tickets waiting for the next available tech.
Clients submit tickets and message your team directly in one simple thread, easy, two-way communication with no phone tag and no lost emails.
Every computer, server, printer, piece of software, and login tracked per client, a real asset inventory, not a folder of scattered notes.
Techs leave private notes on a ticket that customers never see, alongside the public reply thread.
Internal team chat keeps techs coordinated without switching tools, Premium adds live chat with customers too, for when they need an answer right now.
Customers can open a ticket just by sending an email, no portal login required, and keep the conversation going by replying to that same thread, right from their inbox.
Ticket confirmations and reply alerts land straight in the customer's inbox, no manual follow-up required.
Every ticket comes with AI-generated suggestions for the tech working it, pattern matches, likely fixes, and related history, right where they're needed.
Korvna was designed by people who've actually worked a ticket queue, because that's the version of the problem worth solving properly. Any team that fields requests can run on it.
Korvna is designed and engineered by professionals drawing on 20+ years of hands-on IT experience, every workflow, from ticket triage to the credentials vault, reflects real decisions made on real helpdesks, not a feature checklist built in a vacuum.
Most helpdesk software makes you learn its way of doing things. Korvna doesn't, it's built to be simple and easy to use from the first login, without a bloated setup process or a manual to read first.
Tell us about your team and we'll get you set up.